Head Accessories Factory # 3

Our workflow is as follows:

1. Customer Demand: The customer first provides the required product images, descriptions, and parameters.
2. Factory Coordination: We coordinate with our partner factories based on the information provided by the customer.
3. Quotation Feedback: We obtain the product quotation and promptly feedback to the customer.
4. Sample Sending: If the customer is satisfied with the quotation, we arrange to send samples for evaluation.
5. Order Confirmation: Once the customer is satisfied with the samples, they can place an order, and we will prepare the formal contract and payment information.
6. Production and Delivery: After receiving the order, we arrange for production and deliver the goods within the agreed timeframe.
7. After-Sales Service: We provide comprehensive after-sales service to ensure that any issues the customer encounters after receiving the goods can be resolved promptly.

Our logistics and customs clearance process is as follows:

1. Sample Sending: We send samples via air express small package, which typically takes 10-15 days to reach the customer. The customer only needs to bear the express shipping cost, while we cover the product cost.

2. Small Batch Purchases: For small batch orders, we generally choose to ship via consolidated container. We will do our best to compress the goods to reduce shipping costs and ensure that the packaging is intact to prevent damage. The logistics costs include the sea freight from China to the ports of other countries, customs clearance fees in the destination country, and logistics costs from the port to the customer.

3. Large Batch Orders: For large batch orders, we will need to book a full container, and the transportation and customs clearance fees will be calculated separately.

Our payment methods and terms are as follows:

1. Payment Options: Customers can choose to transfer funds to our office in Australia or to our domestic company in China.

2. Sample Payment: Customers are required to pay for the sample product costs upfront.

3. Full Payment Before Shipping: Before we proceed with procurement, customers must pay the full amount. Only after the payment is received will we arrange for shipment.

Our after-sales and return policy is as follows:

1. Quality Discrepancy: If the customer receives the product and finds any differences in quality compared to the samples, we guarantee a full refund.
2. Damage During Transport: If the product is damaged during transportation, we will also provide a full refund.

We are committed to ensuring customer satisfaction and will address any issues promptly. We hope this FAQ helps clarify our after-sales and return policy!